Return Policy
Thank you for shopping with us! Please review our return policy to ensure a smooth and seamless process.
Eligibility for Refunds:
- Full Refund: Return any eligible item in its original condition within 30 days of delivery to receive a full refund for the item.
Return Shipping Costs:
- Covered Costs: We cover up to $15 of the return shipping cost.
- Refused Packages: If a package is refused, the cost of shipping and the return will be deducted from your refund.
Liability Period:
- Liability : Our liability is limited to 30 days after delivery. For inquiries after the 30-day window, please contact the manufacturer..
Damaged Items:
- Notification: Notify us within 5 days of delivery if your item arrives damaged.
- Resolution: We will arrange a return and either send a replacement or issue a full refund, based on your preference.
Shipping Cost Deduction:
- Threshold: If your total order value falls below $100 after a return, the original shipping cost will be deducted from your refund.
Restocking Fees:
- Condition: Items returned not in their original condition (used or unsellable) may incur a restocking fee of up to 100% of the item's value.
Return Exceptions:
-
Non-Returnable Products:
- Health products
- Supplements
- Eyewear
- Costumes
- Beauty, grooming, and personal care items
-
Returnable Only If Unopened:
- Software
- Headphones, earphones, and earbuds
- Baby, nursery, and maternity products
- Clothing
- Appliances
Defective Items:
- Warranty: All products are covered under the manufacturer’s warranty according to the manufacturer's guidelines.
- Shipping Costs: We cover shipping costs for repairs or replacements within 30 days of delivery and handle communication with the manufacturer.
International Orders:
- Customs Fees: We are not responsible for any customs or brokerage fees (except for orders from the USA and Canada).
- Final Sales: All sales outside North America are final. No returns, exchanges, or refunds are available.
How to Submit a Return:
- Log in to your account:
- Click the profile icon in the store's navigation or visit the returns page.
- Enter your email address and click Continue.
- Check your email for a six-digit verification code.
- Enter the verification code on the store page.
- Select the order you want to return, choose the items, and provide a return reason.
- Click Request Return.
If your request is approved, you’ll receive an email with shipping instructions and a return label. Once the product is returned, a refund will be issued.
For any questions or further assistance, please contact our customer service team. We’re happy to help!