Return Policy
Thank you for shopping with us! Please review our return policy below to ensure a smooth and seamless experience.
Eligibility
You may return any eligible item in its original, unused condition within 30 days of delivery for a full product refund. Shipping and duties are non-refundable.
Return Shipping Costs
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Covered Costs: We cover up to $15 of the return shipping cost.
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Refused Packages: If a package is refused, both the outbound shipping cost and the return shipping cost will be deducted from your refund.
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Order Value Threshold: If returning an item reduces your total order value to below $100, the original shipping cost will be deducted from your refund.
Liability Period
Our liability is limited to 30 days after delivery.
For inquiries made after the 30-day period, please contact the manufacturer directly, as all products follow the manufacturer’s warranty guidelines.
Damaged Items
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Notification: Please notify us within 5 days of delivery if an item arrives damaged.
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Resolution: We will arrange the return and provide either:
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A full refund, or
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A replacement, depending on your preference.
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Restocking Fees
Items returned used, damaged, missing components, or not in their original condition may incur a restocking fee of up to 100% of the item’s value.
Return Exceptions
Non-Returnable Products
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Health products
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Supplements
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Eyewear
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Costumes
Returnable Only If Unopened
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Software
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Headphones, earphones, earbuds
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Baby, nursery, and maternity products
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Clothing
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Beauty, grooming, and personal care items
Defective Items
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Warranty: All products are covered under the manufacturer’s warranty, as outlined by the manufacturer.
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Within 30 Days: We cover shipping costs for repairs or replacements and will coordinate with the manufacturer on your behalf.
International Orders
All orders shipped outside North America are final sale.
No returns, refunds, or exchanges are available for international orders.
Submit a Return
U.S. Customers
U.S. customers must return their products to our warehouse located in Las Vegas, NV.
Return requests can be submitted through
Canadian Customers
Canadian customers must return their products to our warehouse in Toronto, ON.
Return requests can be submitted through
After Your Return Is Approved
Once your return request is approved, you will receive:
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Return instructions
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A return shipping label (if applicable)
Refunds are issued after the product is received and inspected.